We have swapped out gear, moved PVCs around in the switching fabric of
the ATM switch.
Rebooting the original router blade did not seem to make a difference.
Moving PVCs from the original router blade onto a spare router blade
did not seem to make a difference.
The problem reports we receive from users stays with the users
connectivity, the type of gear does *not* seem to be the culprit so
far. We have not swapped platforms yet, though.
We have escalated up to Qwest to look into this. The users affected
are all Premier DSL customers who recently upgraded their speeds from
the previous maximum of 1.5Mbps download.
We will also try another type of gear later today if Qwest doesn't
have any answers except to tell us it is our gear. If we need to, we
will move the DS3 from the Cisco 6400 chassis onto a Cisco 7200
chassis and bring up the DSL users on this platform. An announcement
will go out prior to this cutover.
I apologize for the continuing issues, rest assured, we are working on
these issues. I will continue to send out announcements as
information becomes available.
Support can be reached Monday thru Friday from 8:00am until 8:00pm,
Saturdays from 11:00am until 4:00pm via phone at 612-337-6340, or via
email at [log in to unmask]
--
Mike Horwath [log in to unmask]
ipHouse - Welcome home!
