I forgot to send out the update last night, I am sorry about that. Everything is resolved. The terminal server had locked up and was not responsive at all - this is very odd for a piece of gear like this. I powercycled the terminal server and the system came back online and was taking calls almost immediately. Support can be reached Monday thru Friday from 8:00am until 8:00pm, Saturdays from 11:00am until 4:00pm via phone at 612-337-6340, or via email at [log in to unmask] -- Mike Horwath [log in to unmask] ipHouse - Welcome home!