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24/7 tech support is included in both options. The same day/next day refers to hardware replacement. I'd recommend the next day option, does everyone concur? Next Day SVC-ND-EX4500 Juniper Care NextDay Support for EX4500 EX4500 $1,379 SVC-ND-EX4200-24T Juniper Care NextDay Support for EX 4200-24T EX4200 $236 ------------------------------------------------- $1615 total Same Day SVC-SD-EX4500 Juniper Care SameDay Support for EX4500 EX4500 $2,896 SVC-SD-EX4200-24T Juniper Care SameDay Support for EX 4200-24T EX4200 $495 ------------------------------------------------- $3391 total ######################################################################## To unsubscribe from the MICE-DISCUSS list, click the following link: http://lists.iphouse.net/cgi-bin/wa?SUBED1=MICE-DISCUSS&A=1