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Speaking from experience, and NOT as a Hurricane employee, you are thinking it is easy to expand peering. Trust us, it isn't. Its not just emailing them and connecting a new cable. There are MANY reasons why some peers are what they are. Again, let me state that I am NOT talking as a Hurricane Employee. Thus, as a member of the steering committee, I would have to vote against any agreement which tries to understand peering agreements. Reid On Sun, Dec 16, 2012 at 11:49 PM, Jeremy Lumby <[log in to unmask]> wrote: > I have not heard much discussion of maintenance fees lately, however a > recent set of two situations brought an idea to the front of my mind. > Should MICE have a very basic agreement with each of its members? The > reason I bring this up is that we want to keep everyone's experience with > the community positive. For example the agreement could contain a > requirement to upgrade your connection if it is saturated to the point of > causing packet loss (which I would assume members would want to do on their > own). > > The reason I bring this up is because in the past few months I have run > across carriers that I am purchasing from that had saturated peering. The > two different carriers had two completely different approaches, and the > second one concerns me, and is the reason I bring up the MICE agreement. > The first was with Hurricane. They had a saturated link to Charter in > Chicago. Within an hour of emailing in the details of what I had found to > support, they had confirmed the issue, started sending me regular updates > until the link upgrade was completed. Due to the short time period that > this trouble ticket lasted, I felt it went much better than I would have > hoped. > > The second issue was with Cogent. They had, and possibly still have a > saturated peering link with TimeWarner in Chicago. It took me 3 emails > with support across 2 business days to get them to believe the issue > existed, and then once they got on the same page as me, the would not even > provide me with updates on if they will even fix the issue. I have > included their final support email below. After waiting a few days hoping > they would just fix it, I was forced to manipulate BGP to avoid this > saturated link. > > The bottom line is I bring this up because even though I am a paying > customer of both carriers, the second situation made me feel powerless, and > that I was not valued as a customer. I realize that they probably have > their legal reasons to keep me in the dark, however it has now made me an > unhappy customer, and if there was a simple agreement in place about how > the peering link should be maintained, then there would be a timeframe for > this to be resolved within. > > Jeremy > > -----Original Message----- > From: Cogent Help Desk [mailto:[log in to unmask]] > Sent: Wednesday, December 05, 2012 7:03 PM > To: [log in to unmask] > Subject: RE: #HD0000005266692-RE: Related Case: HD0000005265974-Packet > Loss for customer TWINCITY00001 > > Dear Cogent Customer, > > The latency and/or packet loss that you are experiencing to this > destination is due to occasional high traffic with our peer TimeWarner . > Our peering engineers have made them aware of the continuing issue and are > pending their response. Cogent is ready to act as soon as we have > cooperation from our peer and they are ready to move forward. There is no > estimated time of resolve. > > Please understand that Cogent does not discuss peering specific plans with > our customers. Our customer support group will not be able to provide > regular updates in regard to peer maintenance. If you have any questions > please feel free to contact us by e-mail at [log in to unmask] or by > phone at 877-7COGENT (877-726-4368). > > Thank You, > > Cogent Communications > T 877.726.4368, option 2 > F 202.295.9061 > E [log in to unmask] > > ######################################################################## > > To unsubscribe from the MICE-DISCUSS list, click the following link: > http://lists.iphouse.net/cgi-bin/wa?SUBED1=MICE-DISCUSS&A=1 > > -- Reid Fishler ######################################################################## To unsubscribe from the MICE-DISCUSS list, click the following link: http://lists.iphouse.net/cgi-bin/wa?SUBED1=MICE-DISCUSS&A=1