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On Fri, Oct 28, 2016 at 09:45:00AM -0500, Jeremy Lumby wrote: > I do believe the result of that discussion is that we will not offer > service level agreements, and that whenever a new member agreement > was drafted, it would essentially say that we cannot guarantee > uptime, or resolution response time, and the solution would be that > the member would responsible to disconnect themselves if > quality/reliability issues arose that the member found unacceptable. That's also just fine. You can have some defined parameters about scheduled work (time, announcements, etc) yet still skip an SLA. -- Mike Horwath, reachable via [log in to unmask]