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As one of the other 60+ members, I am offering my $0.02. Honestly I think Doug has gone above, and beyond with his notification window, as well as willingness to do it during a low traffic period. If I was the one doing the work, it would be in the middle of the day, and would be thrown together at the last minute when I happened to know I was going past Cologix for some other reason. Since there have never been port fees, and even when they do come about, there is a lot of opposition to making them mandatory, or recurring, I think the membership needs to judge the exchange on the value it has been, and will be providing, and not some formalized service level agreement that in the industry is typically just a document that says if we screw up here is how much we will refund. I feel it is far more important to allow Doug to do it on his time since people like him have made the donations that are the only reason that MICE has made it as far and done as well as it has. If MICE had been built on a surplus of cash, and not donated time/hardware, then I would feel much different. Jeremy Lumby Minnesota VoIP 9217 17th Ave S Suite 216 Bloomington, MN 55425 Main: 612-355-7740 x211 Direct: 612-392-6814 EFax: 952-873-7425 [log in to unmask] -----Original Message----- From: MICE Discuss [mailto:[log in to unmask]] On Behalf Of Andrew Hoyos Sent: Tuesday, October 25, 2016 12:00 AM To: [log in to unmask] Subject: Re: [MICE-DISCUSS] MICE core switch maintenance window - 10/27/2016 12:30AM-1:00AM CDT On Oct 24, 2016, at 11:29 PM, Doug McIntyre <[log in to unmask]> wrote: > > On Mon, Oct 24, 2016 at 08:22:46PM -0500, Andrew Hoyos wrote: >> Also, given how big MICE has become and some of the players involved, I’d think we can do better than 3 days advance notice on service affecting work that will take down the the majority of the IX? > > OOTH, if you get out past 7 days you have the problem that people > forget about the window, and are blindsided by it actually happening. > I get more complaints about further out windows than shorter. Hrm, 7-10 days seems to be industry standard for this sort of thing, and in practice, I personally have never had anyone complain about providing *more* advance notice for service affecting work. Calendars and all….. > I would typically aim for 6 days, but didn't want to do it during MEA, > and now Holloween is coming up as well. Given 2.5 solid days (not > weekend), went with a window that fit around my and other's schedule. Understood, and truly appreciate you volunteering to do the work, however, what about the input of the other 60+ members of MICE into this? Unless I've completely missed something, this all seems very unstructured and ad-hoc. Board folks and community - I’d encourage some more discussion here on governance of the technical side of the IX, including how and when changes are scheduled/approved, and perhaps some formalization of a technical committee. I think we’ve reached a point where continuing to do things ad-hoc paints a shaky picture. -- Andrew Hoyos [log in to unmask]