Corey,Did you open a ticket with them? Our gear is still running but with high fan speeds (knock on wood) but hopefully they can figure it out soon.The universe clearly hates Zayo. Their air conditioning in Rochester has failed this morning - feels like 110 degrees in our colo. Our core CCR1072 overheated as a result.Likely canceled due to Belle Plain hut overheating. They were going to do a software upgrade in Bigelow, MN.
Frank
From: MR Zayo <[log in to unmask]>
Sent: Wednesday, August 21, 2019 12:21 AM
Subject: Maintenance Status***ZAYO TTN-0003483970 MAINTENANCE NOTIFICATION***
Dear Zayo Customer,
Due to unforeseen circumstances this maintenance will not take place tonight. We will send you a reschedule notification soon as new dates are confirmed.
Zayo Global Change Management Team/Équipe de Gestion du Changement Global Zayo
Zayo Group/Le Groupe Zayo
Toll free/N° sans frais: 1.866.236.2824
United Kingdom Toll Free/N° sans frais Royaume-Uni: 0800.169.1646
Email/Courriel: [log in to unmask]
Website/Site Web: https://www.zayo.com
From: MICE Discuss <[log in to unmask]> On Behalf Of Frank Bulk
Sent: Tuesday, August 20, 2019 11:54 PM
To: [log in to unmask]
Subject: Re: [MICE-DISCUSS] 10G to MICE down
My BGP sessions restored at 11:23 pm.
Frank
From: MICE Discuss <[log in to unmask]> On Behalf Of Darin Steffl
Sent: Tuesday, August 20, 2019 9:32 PM
To: [log in to unmask]
Subject: Re: [MICE-DISCUSS] 10G to MICE down
Same thing happened last summer in Rochester at Neutral Path suite after Zayo took over. I was visiting our rack and it was over 90 degrees in there and Zayo didn't know about it yet since they didn't monitor temps. Once I notified them, it took 8 hours for them to fix the AC. They have since added temperature probes in a few spots but who knows if they actually monitor or get alerted since they're Zayo after all.
On Tue, Aug 20, 2019 at 9:27 PM Bahls, Dean <[log in to unmask]> wrote:
They don’t have redundancy at that hut? Or is it just a cabinet?
Dean
On Tue, Aug 20, 2019 at 9:25 PM Jeremy Lumby <[log in to unmask]> wrote:
Since I was not getting straight answers from Zayo, I drove out to the Belle Plaine. The air conditioning has failed, and the temperature was over 110 degrees inside. There is a technician out here who is waiting on a HVAC repair company to come and fix the issue, and doing the best he can to ventilate until then
Jeremy Lumby
Minnesota VoIP
Main 612-355-7740
Direct 612-392-6814
EFax 952-873-7425
-------- Original message --------
From: James Urwiller <[log in to unmask]>
Date: 8/20/19 8:37 PM (GMT-06:00)
Subject: Re: [MICE-DISCUSS] 10G to MICE down
my circuit just went down 7 minutes ago, was fine prior to 20:30 cst
Sent from my iPhone 7
On Aug 20, 2019, at 20:01, Jeremy Lumby <[log in to unmask]> wrote:It is looking like it is something specific to Belle Plaine. I have a diverse back door in to there that is down as well.
From: MICE Discuss [mailto:[log in to unmask]] On Behalf Of Corey Hauer
Sent: Tuesday, August 20, 2019 7:58 PM
To: [log in to unmask]
Subject: Re: [MICE-DISCUSS] 10G to MICE down
Oddly, our 511 to Mankato 10 gig transit is on that route - and it up and running.
Possibly Zayo restored the protect path we had been getting from Neutral Path after I complained they took away our protect when they re-groomed us onto Zayo's native network?
Corey Hauer
LTD Broadband
On Tue, Aug 20, 2019 at 5:21 PM Frank Bulk <[log in to unmask]> wrote:
Thanks, Jeremy.
Frank
On Tue, Aug 20, 2019 at 6:21 PM -0500, "Jeremy Lumby" <[log in to unmask]> wrote:
I lost all of my connectivity between 511 and and Belle Plaine, I have opened a ticket with zayo
Jeremy Lumby
Minnesota VoIP
Main 612-355-7740
Direct 612-392-6814
EFax 952-873-7425
-------- Original message --------
From: Frank Bulk <[log in to unmask]>
Date: 8/20/19 6:13 PM (GMT-06:00)
Subject: [MICE-DISCUSS] 10G to MICE down
We saw our 10 gig to MICE go down around 6:00 p.m. my guess is somewhere between northwest Iowa and Belle Plaine?
Frank
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Dean Bahls
Network Services Manager | Cooperative Network Services, LLC
14 Main St SW | P.O. Box J | Menahga, MN 56464
218.346.3635 (Direct) | 218.564.3000 (Main Office)
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