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Why do they take so long to look at the ticket? Can't you open the ticket then immediately call them and get it escalated right away? On Wed, Sep 25, 2019, 11:11 AM Frank Bulk <[log in to unmask]> wrote: > Just received acknowledgement of the ticket at 10:56 am. > > Frank > > -----Original Message----- > From: MICE Discuss <[log in to unmask]> On Behalf Of Frank > Bulk > Sent: Wednesday, September 25, 2019 9:55 AM > To: [log in to unmask] > Subject: Re: [MICE-DISCUSS] Anyone else see their Zayo-based link to MICE > go down? > > That's very generous of you, Jeff. > > I've had no response from Zayo on the ticket I've submitted. > > Frank > > -----Original Message----- > From: MICE Discuss <[log in to unmask]> On Behalf Of Jeff > Dahna > Sent: Wednesday, September 25, 2019 9:16 AM > To: [log in to unmask] > Subject: Re: [MICE-DISCUSS] Anyone else see their Zayo-based link to MICE > go down? > > We show on graphing that Zayo is down hard to Omaha from Windom at 8:10am. > Put a ticket in with Zayo and offered to OTDR from Windom south towards > Omaha. > > Jeff Dahna > Windomnet > >