ARIN has a Customer Satisfaction Survey available until the end of July,
please take time to give your feedback.
---------- Forwarded message ---------
From: ARIN <[log in to unmask]>
Date: Mon, Jul 13, 2020 at 12:57 PM
Subject: 2020 ARIN Customer Satisfaction Survey Now Open
To: <[log in to unmask]>
Greetings,
ARIN has officially launched our third Customer Satisfaction Survey to
determine the current level of customer satisfaction with ARIN services.
The survey is open beginning today, 13 July, through 31 July.
The survey is available at:
https://www.arin.net/customersurvey
Working together with marketing research firm Rockbridge Associates (
https://rockresearch.com/), we have developed this survey to help us assess
our performance in all areas of the organization, including Technical
Services, Registration and Financial Services, Policy Development, and
Communications.
Survey objectives include:
* Determine members' expectations and needs from ARIN
* Assess current satisfaction with ARIN's services and operations
* Determine any unmet needs members have
* Identify and prioritize areas for improvement
* Assess current perceptions of the organization within the Internet
community
* Identify opportunities to better engage the Internet community in
terms of outreach, education and fostering participation
* Understand how ARIN's current performance compares to that
indicated by the previous surveys completed in 2014 and 2017, which can be
viewed on our website: https://www.arin.net/about/corporate/customer_survey/
The results of this survey will inform how ARIN moves forward when making
future service improvements. This survey will also enhance the feedback
collection we already conduct throughout the year using transaction
surveys, the feedback button on the ARIN website, the ARIN Consultation and
Suggestion Process, and other feedback mechanisms.
We will randomly select 10 winners to receive a $250 Amazon gift card
during the survey period. These winners will be selected and announced on a
weekly basis. If you would like to be eligible to receive a gift card,
please provide your name and an email address on the final page of the
survey. This information will only be used for the purposes of randomly
selecting and contacting survey prize winners.
Your feedback is important to us, and we value your time to help ARIN
improve our services for you.
Regards,
John Sweeting
Chief Customer Officer
American Registry for Internet Numbers (ARIN)
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David Farmer Email:[log in to unmask]
Networking & Telecommunication Services
Office of Information Technology
University of Minnesota
2218 University Ave SE Phone: 612-626-0815
Minneapolis, MN 55414-3029 Cell: 612-812-9952
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