On Fri, Oct 28, 2016 at 09:45:00AM -0500, Jeremy Lumby wrote:
> I do believe the result of that discussion is that we will not offer
> service level agreements, and that whenever a new member agreement
> was drafted, it would essentially say that we cannot guarantee
> uptime, or resolution response time, and the solution would be that
> the member would responsible to disconnect themselves if
> quality/reliability issues arose that the member found unacceptable.

That's also just fine.

You can have some defined parameters about scheduled work (time,
announcements, etc) yet still skip an SLA.

--
Mike Horwath, reachable via [log in to unmask]